Client Service Agreement, version 3.0

1. Purpose & Parties

This Client Service Agreement (“Agreement”) is entered into between Electric All Pro LLC (“Contractor,” “we,” “us,” or “our”), a licensed North Carolina electrical contractor (NC License L.32531), located at 5404 Cumberland Plain Dr, Raleigh, NC 27616, and the client identified on the associated estimate or invoice (“Client” or “you”).

By scheduling, accepting an estimate, or authorizing electrical work from Electric All Pro LLC, you agree to the terms of this Agreement.

2. Scope of Services

Contractor agrees to provide the electrical services described in the written estimate or invoice provided to Client prior to commencement of work (“Services”). Services include only the work explicitly described in the estimate. Any work beyond the original scope requires a written change order and additional authorization from Client before work begins.

Electric All Pro LLC reserves the right to decline or discontinue any service that, in the Contractor’s professional judgment, would violate the National Electrical Code (NEC), applicable North Carolina building codes, or create an unsafe condition.

Service Types

Electric All Pro LLC provides four distinct types of service. Which one applies is identified at booking or on the estimate, and it determines what Client is buying.

• Estimate. A defined project is priced before work begins. An estimate is a price for described work; it is not diagnostic work and does not include troubleshooting.
• Troubleshooting or diagnostic visit. Client is purchasing dispatch, professional evaluation, testing, diagnosis, and technician time. The diagnostic charge pays for finding the problem. It does not guarantee that the problem will be corrected within that charge, and any repair that follows requires separate authorization.
• Authorized repair or installation. Work begins once the scope and the price or pricing method are approved. Work outside the approved scope requires authorization under Section 10.
• Emergency service. Same-day or after-hours response to an unsafe or urgent condition. Emergency work carries different arrival commitments and different pricing, and is typically authorized for immediate start.

The applicable diagnostic, service, or minimum charge is the amount disclosed to Client at the time of booking or authorization.

3. Payment Terms

Due Date

Payment is due in full upon completion of Services unless otherwise specified in a written estimate. For projects with multiple phases, payment schedules will be outlined in the project estimate.

Accepted Payment Methods

Electric All Pro LLC accepts credit cards, debit cards, checks, and cash. Financing is available through QuickBooks + Credit Karma on estimates of $1,000 or more.

Late Payment Fees

A balance that remains unpaid seven (7) calendar days after completion of the Services is past due.

Past-due balances accrue a late charge of one and one-half percent (1.5%) per month — eighteen percent (18%) per year — calculated from the date the balance became past due, or the maximum rate permitted by North Carolina law if that rate is lower. Client is also responsible for reasonable collection costs to the extent those costs are recoverable under applicable law.

Returned Check Fee

If a check payment is returned by Client’s bank for any reason, Client may be charged a returned-payment processing fee of up to $35, to the extent permitted by N.C. Gen. Stat. § 25-3-506. This fee is due upon notification of the returned payment. Electric All Pro LLC reserves the right to require all future payments in cash, credit card, or certified funds after a returned check.

4. Permit Jobs & Inspections

Payment on Permitted Jobs

For any electrical job requiring an official permit, Client must pay the full invoice upon completion of the work. Electric All Pro LLC is not obligated to wait for the electrical inspection to be scheduled, completed, or passed before receiving payment.

Two-Phase Inspection Projects

For projects requiring both a Rough-in and Final inspection (such as panel upgrades and new construction wiring):

• 80% of the total invoice is due upon completion of the Rough-in phase.
• The remaining 20% is due upon completion of the Final inspection phase.
• If Client is not prepared for the Final inspection within 3 months of the Rough-in completion, the remaining 20% becomes immediately due regardless of inspection status.
• If a new Final inspection must be scheduled after the 3-month window, an additional inspection scheduling fee of $240 will apply.

Inspection Failures

Delays Outside Contractor’s Control

Contractor does not control the scheduling or decisions of utilities, permitting offices, inspectors, or other third parties. Contractor is not responsible for delays caused by utility disconnect or reconnect scheduling, meter release, utility engineering, permit office processing, inspector availability, HOA approval, manufacturer lead times, supplier availability, weather, or any other cause outside Contractor’s reasonable control. Contractor will keep Client informed and will resume work as soon as conditions allow.

Inspection Corrections

Where a correction is required solely because Contractor’s original contracted work was not performed in accordance with applicable requirements, Contractor will correct its own work at no additional labor charge, subject to the warranty terms in Section 5.

Requirements that arise from pre-existing conditions, concealed conditions, changes requested by Client, the work of other trades, utility requirements, code changes, or anything outside the original scope are not covered by that commitment and may require a change order under Section 10.

5. Workmanship & Equipment Warranty

Labor and workmanship: lifetime. Electric All Pro LLC warrants all labor and workmanship performed under this Agreement against defects for as long as Client owns the property at which the Services were performed. If a defect in our work appears at any point during that period, Electric All Pro LLC will return and correct it at no charge to Client.

This warranty is personal to Client and is not transferable. It ends on sale or transfer of the property and does not pass to a subsequent owner.

Equipment and materials supplied by Electric All Pro LLC are warranted as follows, from the date of completion:

• Electrical panel, meter base and bus bar — lifetime. On a full service change, Electric All Pro LLC warrants this equipment itself, not merely the labor to install it.
• Standard circuit breakers — three (3) years.
• AFCI, GFCI and dual-function breakers — one (1) year. These devices contain electronics and are warranted for the period their manufacturers stand behind.
• All other devices, fixtures and materials — one (1) year, on the applicable manufacturer’s terms. Electric All Pro LLC will administer such claims on Client’s behalf.

No warranty under this Agreement covers:

• Damage caused by misuse, abuse, or neglect by Client or third parties
• Pre-existing electrical conditions not identified in the original scope of work
• Modifications made to the completed work by Client or any party other than Electric All Pro LLC
• Equipment, fixtures, or materials supplied by Client
• Normal wear and tear
• Damage arising from lightning, flood, fire, or a utility surge event

Warranty coverage does not apply to any portion of Contractor’s work that has been altered, damaged, modified, overloaded, disconnected, or reconfigured by any party other than Electric All Pro LLC, or where later work by others materially contributes to the failure claimed.

All warranties under this Agreement are void if unpermitted or unlicensed electrical work is performed on the electrical system at the Property by any party other than Electric All Pro LLC. Contractor cannot verify the safety or condition of a system that has been altered without permit or license, and cannot continue to stand behind work connected to it.

Contractor may, at its sole discretion, inspect the Property and reinstate coverage for work it can verify was unaffected. Contractor is under no obligation to do so and may charge for the inspection.

To request warranty service, contact us at info@electricallpro.com or (919) 670-4005. A plain-English summary of these terms is published at electricallpro.com/warranty; this Agreement governs if the two differ.

6. Insurance & Licensing

Contractor Insurance

Electric All Pro LLC carries commercial general liability insurance with limits of $1,000,000 per occurrence and $2,000,000 aggregate. A current certificate of insurance is available on request. This insurance provides protection in the event of property damage or bodily injury caused by Contractor’s work or negligence during the performance of Services.

Contractor also maintains workers’ compensation coverage for all employees and subcontractors performing work under this Agreement, in compliance with North Carolina state law (N.C. Gen. Stat. § 97-1 et seq.).

Proof of insurance is available upon request. Contact us at (919) 670-4005 or info@electricallpro.com.

NC Electrical Contractor License

All electrical work performed under this Agreement is carried out under NC Electrical Contractor License L.32531, issued by the NC State Board of Examiners of Electrical Contractors. License status may be verified at ncbeec.org.

Client’s Insurance

Client is responsible for maintaining their own homeowner’s or property insurance. Electric All Pro LLC is not responsible for pre-existing conditions, damage caused by prior electrical work by others, or losses not directly caused by Contractor’s negligence during the scope of Services described in the estimate.

7. Materials & Equipment

Contractor-Supplied Materials

Unless otherwise specified in the written estimate, Electric All Pro LLC will supply all materials, parts, and equipment necessary to complete the Services. Material costs are included in the estimate price unless listed separately.

Price Escalation

Material prices are subject to change due to supply chain conditions, manufacturer pricing changes, or availability. If material costs increase by more than 10% between the date of estimate and the date of installation, Contractor will notify Client and provide a revised estimate before proceeding. Client may accept the revised price or cancel without penalty for the affected materials portion only.

Client-Supplied Materials

If Client elects to supply their own materials, fixtures, or equipment for installation, the following conditions apply:

• Client-supplied materials must meet applicable NC electrical code requirements and manufacturer installation standards.
• Contractor reserves the right to decline installation of materials that are incompatible, damaged, non-compliant, or unsafe.
• Client-supplied materials carry no product or equipment warranty from Contractor. Contractor’s workmanship warranty under Section 5 continues to apply to the installation work Contractor performs, but does not cover the Client-supplied item itself or any failure or damage arising from it.
• Client accepts full responsibility for the suitability and quality of materials they supply.
• If Client-supplied materials are incorrect or incompatible, a return trip fee may apply for the additional visit required.

Leftover Materials

Any materials purchased by Contractor for the job that are unused remain the property of Electric All Pro LLC unless otherwise agreed in writing.

8. Site Access & Property Conditions

Client’s Obligations Before Work Begins

Client agrees to:

• Provide Contractor with clear, safe, unobstructed access to all work areas, electrical panels, attic spaces, crawl spaces, and utility areas required to complete the Services
• Ensure a responsible adult (18 or older) is present or reachable during the service appointment
• Disclose any known hazards at the property prior to the appointment, including but not limited to: asbestos, lead paint, mold, water damage, prior electrical fires, knob-and-tube or aluminum wiring, rodent infestations, or any condition that may affect the safe performance of electrical work
• Ensure the work area is free of pets, children, and unnecessary personnel during active electrical work
• Provide access to the property’s main electrical panel and, where applicable, the utility meter

Unforeseen Conditions

If Contractor encounters unforeseen conditions during the performance of Services — including hidden wiring defects, inadequate grounding, water damage, code violations from prior work, or structural limitations — that materially affect the scope or safety of the job, Contractor will:

• Stop work and notify Client immediately
• Provide a written change order describing the additional work required and its cost
• Resume work only upon Client’s written or verbal authorization

Contractor is not liable for delays or additional costs arising from undisclosed or concealed property conditions.

Property Restoration

Upon completion of Services, Contractor will make reasonable efforts to restore work areas to their pre-work condition, including sweeping the work area, collecting offcuts and small debris generated by the work, and removing Contractor’s tools and equipment from the property. Removed equipment and its disposal are governed by Removal & Disposal of Existing Equipment below. Contractor is not responsible for damage to flooring, drywall, or finishes that is reasonably necessary to access concealed wiring or electrical components, unless such damage results from Contractor’s negligence.

Removal & Disposal of Existing Equipment

Where the Services require removal of existing equipment, that removal is included in the estimate price. Disposal of the removed equipment is not.

Equipment and materials removed from the property — including but not limited to electrical panels, meter bases, circuit breakers, ceiling fans, light fixtures, appliances, receptacles, switches, conduit, and wiring — remain the property of Client and stay with the property for disposal by Client. The same applies to cartons, packaging, and shipping materials from newly installed equipment. Electric All Pro LLC does not provide waste hauling, dumpster service, scrap collection, or recycling services, and does not hold a waste transporter permit.

Unless the written estimate states otherwise, Contractor will stack removed equipment and packaging neatly at a location on the property designated by Client, so that Client may dispose of it through household waste collection, bulk-item pickup, or a recycling facility.

Client is responsible for disposing of removed items in accordance with applicable local ordinances and North Carolina law, including any item subject to special handling such as fluorescent lamps, lighting ballasts, or batteries.

Finish Restoration

Electrical work often requires openings in finished surfaces to reach concealed wiring, boxes, or equipment. Contractor will keep such openings to the minimum reasonably necessary and will leave the area clean.

Unless the estimate specifically includes it, the Services do not include drywall repair, patching, texture matching, painting, wallpaper repair, trim or millwork repair, masonry repair, siding repair, cabinet repair, flooring repair, tile repair, or landscaping restoration made necessary by electrical access. Client may arrange that work separately or ask Contractor to quote it before the electrical work begins.

Planned Power Interruption

Most electrical work requires power to be shut off for some period, and a service change or panel replacement requires the whole property to be de-energized for several hours. Contractor will give Client as much notice as the work allows.

Client must tell Contractor before work begins about any equipment or condition that requires continuous power or a controlled shutdown, including but not limited to computers and servers, networking equipment, refrigeration and freezers, aquariums, security and alarm systems, sump pumps, and any medical equipment. Contractor is not responsible for loss or damage arising from an interruption of power where the affected equipment or condition was not disclosed.

9. Photo & Documentation Rights

Job Documentation

Contractor photographs and video-records the electrical work before, during, and after the job. This is operational record-keeping and is part of how Contractor works. It covers panels, conductors, terminations, labels, equipment, fixtures, measurements, defects found, conditions before and after, and the completed installation.

Job documentation is used to verify code compliance and workmanship, to record the condition of the work at completion for warranty purposes, to answer inspection questions, to resolve disputes about what was performed, and to train Contractor’s own personnel. It is not shared with third parties except as required by law or legal proceedings.

What Is Recorded, and What Is Not

Recording is limited to the work area — the panel, wiring, outlet, fixture, conduit, or equipment being worked on. Contractor does not record living areas, bedrooms, bathrooms, personal belongings, or any part of the property outside the immediate work zone, and does not intentionally record Client, Client’s household, or guests.

Where the work area is inside a private room, Contractor will tell Client before entering with recording equipment running, and will pause recording on request where doing so does not compromise the documentation the warranty depends on.

Audio

Recording equipment is used to document the work visually and may incidentally capture audio within the work area. Contractor does not use recordings to monitor Client’s household and does not share them except as described in this section. Client may ask that audio be disabled for the visit, and Contractor will comply where the equipment allows.

Client’s Own Cameras

Client’s security cameras, video doorbells, and similar devices may capture Contractor’s work and presence on the property. That is expected and acceptable.

Marketing Use

Contractor uses photographs of completed work in its portfolio, on its website, and on social media. Published photographs show the electrical work only. Contractor does not publish Client’s name, street address, or any other personally identifying detail, and refers to location no more precisely than the city or the general neighborhood.

Client may decline marketing use at any time — before the appointment, during it, or afterwards — by telling the technician or contacting Contractor. Contractor will honor the request and will remove published material within its control. Declining has no effect on price, scheduling, or any other term of the Services.

Job documentation described above is taken either way, because the warranty and any future dispute depend on it.

Retention

Job recordings are stored securely and retained for at least twelve (12) months after completion for warranty and dispute-resolution purposes.

10. Extra Work & Change Orders

Any work requested by Client that falls outside the original scope of Services described in the estimate constitutes Extra Work. All Extra Work must be authorized by Client in writing or electronically before Contractor begins, and Contractor will provide the added scope, the reason for it, and the added price for approval.

Electronic authorization includes approval through Contractor’s booking or estimate system, a digitally signed change order, or an approval recorded by email or text message. Verbal authorization may be relied on only where the work cannot safely wait and no written or electronic approval is available, and Contractor will confirm it in writing as soon as practicable.

Payment for Extra Work is due the same day the work is completed unless otherwise agreed in writing. Client is responsible for providing any third-party materials or products they wish Contractor to install. At Contractor’s discretion, Contractor will make reasonable efforts to incorporate Client-supplied materials, provided they meet applicable code requirements.

11. Cancellations & Rescheduling

Client Cancellation or Rescheduling

Client may cancel or reschedule a scheduled appointment with at least 48 hours’ advance notice. Cancellations with less than 48 hours’ notice will incur a cancellation fee of $88. This fee covers Contractor’s scheduling costs and reserved time.

Providing notice does not relieve Client of payment for work already completed. Amounts already paid for completed work are not refundable except as required by law or as otherwise agreed in writing.

Statutory rights are preserved. These cancellation and rescheduling policies apply except where Client holds a greater cancellation, rescission, or cooling-off right under applicable federal or North Carolina law. Nothing in this Agreement waives or shortens any such right. Where a transaction carries a statutory right to cancel, Contractor will provide the required notice separately.

Contractor Cancellation or Rescheduling

In the event Contractor cannot fulfill a scheduled appointment, Contractor will provide Client with as much advance notice as possible and will make reasonable efforts to reschedule at the earliest available time. If Contractor cancels prior to any work beginning, no payment is due for the cancelled appointment.

12. No-Shows

If Contractor arrives at the scheduled job site and is unable to perform Services due to circumstances within Client’s control — including but not limited to: Client’s failure to be present, failure to provide access to the work area, failure to have required permits or materials available, or failure of Client’s property to meet conditions described in the estimate — Contractor may, at its sole discretion, charge a no-show fee of $88 and reschedule the appointment. Any outstanding balance will become immediately due and payable.

13. Liens

If payment is not received within 7 calendar days of service completion, Contractor reserves the right to file a mechanic’s lien on the property where Services were performed, pursuant to N.C. Gen. Stat. § 44A-7 et seq. Client is responsible for reasonable filing, service, recording, collection, and attorney costs to the extent those costs are recoverable under applicable law. Any lien will be filed in the jurisdiction the law requires.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Contractor’s total liability to Client for any claim arising out of or related to this Agreement or the Services provided shall not exceed the total amount paid by Client to Contractor under this Agreement. In no event shall Contractor be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits or business interruption, even if Contractor has been advised of the possibility of such damages.

15. Indemnification

Client agrees to indemnify, defend, and hold harmless Electric All Pro LLC and its employees, agents, and subcontractors from and against any claims, damages, losses, and expenses (including reasonable attorney’s fees) arising out of or relating to: (a) Client’s breach of this Agreement; (b) Client’s negligence or willful misconduct; or (c) pre-existing conditions at the property not disclosed to Contractor prior to commencement of Services.

16. Confidentiality

Electric All Pro LLC respects the privacy of every client. We will not share your personal information, property address, or project details with third parties except as required to perform the Services (such as permit applications with Wake County or Raleigh building departments) or as required by law.

We do not sell client information. Contact details collected during booking or service are used solely to schedule, confirm, and follow up on your electrical service. For full details on how we handle your data, see our Privacy Policy.

17. Independent Contractor

Electric All Pro LLC and any subcontractors it engages are independent contractors, not employees, partners, or agents of Client. Contractor has the sole right to control and direct the means, manner, and method by which Services are performed. Client is not responsible for paying benefits, workers’ compensation, unemployment insurance, or payroll taxes for Contractor or Contractor’s employees.

18. Force Majeure

Neither party shall be liable for delays or failure to perform due to causes beyond their reasonable control, including acts of God, natural disasters, fires, floods, earthquakes, severe weather, war, government actions, or utility outages. The affected party will notify the other as soon as practicable and will resume performance as soon as conditions allow.

19. Governing Law & Disputes

This Agreement is governed by the laws of the State of North Carolina. Any dispute arising from this Agreement shall first be addressed through good-faith negotiation between the parties. If negotiation fails, the parties agree to attempt mediation before pursuing litigation.

Either party may nonetheless take any step necessary to preserve a legal right or deadline without first completing negotiation or mediation, including preserving a statute of limitations, a mechanic’s lien deadline, a filing or appeal deadline, or seeking emergency injunctive or protective relief.

Any legal action shall be brought in the appropriate courts of Wake County, North Carolina, except where applicable law requires that a proceeding be brought elsewhere, including proceedings involving mechanic’s liens or other remedies tied to the property.

20. General Provisions

Severability

If any provision of this Agreement is found to be unenforceable, the remaining provisions remain in full force and effect.

Amendments

This Agreement may only be amended by written agreement signed by both parties.

Entire Agreement

This Agreement, together with any associated estimate or invoice, constitutes the entire agreement between the parties and supersedes all prior discussions or agreements relating to the Services.

Waiver

Failure by either party to enforce any provision of this Agreement shall not constitute a waiver of that party’s right to enforce such provision in the future.

21. Agreement Acceptance

How You Accept This Agreement

Client accepts and agrees to the terms of this Agreement through any of the following actions:

• QuickBooks Estimate Acceptance: Clicking the “Accept” button on any estimate sent by Electric All Pro LLC through QuickBooks constitutes Client’s agreement to this Agreement and the terms of the estimate
• Booking or Request Form: Submitting a booking or estimate request through Contractor’s website or booking system, where the form states that the request is governed by this Agreement
• Digital signature or electronic change order: Signing or approving a change order or other document electronically
• Verbal authorization: Verbally authorizing Contractor to begin work, where written or electronic approval is not reasonably available, such as urgent or emergency work. Contractor will confirm the authorization in writing as soon as practicable
• Conduct: Allowing Contractor to begin Services at the Property after this Agreement has been made available to Client, to the extent permitted by applicable law

Clickwrap Acknowledgment

Electronic acceptance through QuickBooks or our booking system constitutes a legally binding electronic signature under the Electronic Signatures in Global and National Commerce Act (E-SIGN Act, 15 U.S.C. § 7001 et seq.) and the North Carolina Electronic Commerce Act (N.C. Gen. Stat. § 66-311 et seq.). Electronic acceptance is equivalent in legal effect to a handwritten signature.

Agreement Version

The version of this Agreement in effect at the time Client accepts an estimate or books a service governs that engagement. Revisions apply only to engagements accepted on or after the effective date of the revised version; they do not change the terms of an engagement already accepted.

Every published version is kept at a permanent address so the terms that governed a past job can still be read. This version is at electricallpro.com/legal/service-agreement/archive/3.0/.

The terms governing an engagement already under way may be changed only by an authorized written or electronic amendment or change order. The current version and its effective date appear at the top of this page.

22. Contact

For questions about this Agreement, contact:

Electric All Pro LLC
5404 Cumberland Plain Dr, Raleigh, NC 27616
Phone: (919) 670-4005
Email: info@electricallpro.com
NC Electrical Contractor License: L.32531

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