Client Service Agreement

1. Purpose & Parties

This Client Service Agreement (“Agreement”) is entered into between Electric All Pro LLC (“Contractor,” “we,” “us,” or “our”), a licensed North Carolina electrical contractor (NC License L.32531), located at 5404 Cumberland Plain Dr, Raleigh, NC 27616, and the client identified on the associated estimate or invoice (“Client” or “you”).

By scheduling, accepting an estimate, or authorizing electrical work from Electric All Pro LLC, you agree to the terms of this Agreement.

2. Scope of Services

Contractor agrees to provide the electrical services described in the written estimate or invoice provided to Client prior to commencement of work (“Services”). Services include only the work explicitly described in the estimate. Any work beyond the original scope requires a written change order and additional authorization from Client before work begins.

Electric All Pro LLC reserves the right to decline or discontinue any service that, in the Contractor’s professional judgment, would violate the National Electrical Code (NEC), applicable North Carolina building codes, or create an unsafe condition.

3. Payment Terms

Due Date

Payment is due in full upon completion of Services unless otherwise specified in a written estimate. For projects with multiple phases, payment schedules will be outlined in the project estimate.

Accepted Payment Methods

Electric All Pro LLC accepts credit cards, debit cards, checks, and cash. Financing is available through QuickBooks + Credit Karma on estimates of $1,000 or more.

Late Payment Fees

If Contractor does not receive payment within 24 hours of service completion, a late fee of 1.5% of the outstanding balance will be assessed per day until payment is received in full.

For example: If Client owes $1,000 for work completed on April 1 and does not pay by April 2, on April 3 the balance becomes $1,015. On April 4 it becomes $1,030.23, and so on.

Returned Check Fee

If a check payment is returned by Client’s bank for any reason, Client will be charged an additional $50 returned payment fee. This fee is due immediately upon notification of the returned payment. Electric All Pro LLC reserves the right to require all future payments in cash, credit card, or certified funds after a returned check.

4. Permit Jobs & Inspections

Payment on Permitted Jobs

For any electrical job requiring an official permit, Client must pay the full invoice upon completion of the work. Electric All Pro LLC is not obligated to wait for the electrical inspection to be scheduled, completed, or passed before receiving payment.

Two-Phase Inspection Projects

For projects requiring both a Rough-in and Final inspection (such as panel upgrades and new construction wiring):

• 80% of the total invoice is due upon completion of the Rough-in phase.
• The remaining 20% is due upon completion of the Final inspection phase.
• If Client is not prepared for the Final inspection within 3 months of the Rough-in completion, the remaining 20% becomes immediately due regardless of inspection status.
• If a new Final inspection must be scheduled after the 3-month window, an additional inspection scheduling fee of $240 will apply.

Inspection Failures

5. Workmanship Warranty

Electric All Pro LLC warrants all labor and workmanship performed under this Agreement against defects for a period of one (1) year from the date of completion. This warranty covers defects in the work performed by Electric All Pro LLC and does not cover:

• Damage caused by misuse, abuse, or neglect by Client or third parties
• Pre-existing electrical conditions not identified in the original scope of work
• Modifications made to the completed work by Client or any party other than Electric All Pro LLC
• Equipment, fixtures, or materials supplied by Client
• Normal wear and tear

Manufacturer warranties on installed equipment are separate from this workmanship warranty and are governed by each manufacturer’s terms. Electric All Pro LLC will assist in facilitating manufacturer warranty claims where possible.

To request warranty service, contact us at info@electricallpro.com or (919) 670-4005.

6. Insurance & Licensing

Contractor Insurance

Electric All Pro LLC carries general liability insurance with coverage up to $2,000,000 (GL Policy No. P102.183.446.1). This insurance provides protection in the event of property damage or bodily injury caused by Contractor’s work or negligence during the performance of Services.

Contractor also maintains workers’ compensation coverage for all employees and subcontractors performing work under this Agreement, in compliance with North Carolina state law (N.C. Gen. Stat. § 97-1 et seq.).

Proof of insurance is available upon request. Contact us at (919) 670-4005 or info@electricallpro.com.

NC Electrical Contractor License

All electrical work performed under this Agreement is carried out under NC Electrical Contractor License L.32531, issued by the NC State Board of Examiners of Electrical Contractors. License status may be verified at ncbeec.org.

Client’s Insurance

Client is responsible for maintaining their own homeowner’s or property insurance. Electric All Pro LLC is not responsible for pre-existing conditions, damage caused by prior electrical work by others, or losses not directly caused by Contractor’s negligence during the scope of Services described in the estimate.

7. Materials & Equipment

Contractor-Supplied Materials

Unless otherwise specified in the written estimate, Electric All Pro LLC will supply all materials, parts, and equipment necessary to complete the Services. Material costs are included in the estimate price unless listed separately.

Price Escalation

Material prices are subject to change due to supply chain conditions, manufacturer pricing changes, or availability. If material costs increase by more than 10% between the date of estimate and the date of installation, Contractor will notify Client and provide a revised estimate before proceeding. Client may accept the revised price or cancel without penalty for the affected materials portion only.

Client-Supplied Materials

If Client elects to supply their own materials, fixtures, or equipment for installation, the following conditions apply:

• Client-supplied materials must meet applicable NC electrical code requirements and manufacturer installation standards.
• Contractor reserves the right to decline installation of materials that are incompatible, damaged, non-compliant, or unsafe.
• The one-year workmanship warranty (Section 5) does not cover defects, failures, or damage arising from Client-supplied materials.
• Client accepts full responsibility for the suitability and quality of materials they supply.
• If Client-supplied materials are incorrect or incompatible, a return trip fee may apply for the additional visit required.

Leftover Materials

Any materials purchased by Contractor for the job that are unused remain the property of Electric All Pro LLC unless otherwise agreed in writing.

8. Site Access & Property Conditions

Client’s Obligations Before Work Begins

Client agrees to:

• Provide Contractor with clear, safe, unobstructed access to all work areas, electrical panels, attic spaces, crawl spaces, and utility areas required to complete the Services
• Ensure a responsible adult (18 or older) is present or reachable during the service appointment
• Disclose any known hazards at the property prior to the appointment, including but not limited to: asbestos, lead paint, mold, water damage, prior electrical fires, knob-and-tube or aluminum wiring, rodent infestations, or any condition that may affect the safe performance of electrical work
• Ensure the work area is free of pets, children, and unnecessary personnel during active electrical work
• Provide access to the property’s main electrical panel and, where applicable, the utility meter

Unforeseen Conditions

If Contractor encounters unforeseen conditions during the performance of Services — including hidden wiring defects, inadequate grounding, water damage, code violations from prior work, or structural limitations — that materially affect the scope or safety of the job, Contractor will:

• Stop work and notify Client immediately
• Provide a written change order describing the additional work required and its cost
• Resume work only upon Client’s written or verbal authorization

Contractor is not liable for delays or additional costs arising from undisclosed or concealed property conditions.

Property Restoration

Upon completion of Services, Contractor will make reasonable efforts to restore work areas to their pre-work condition, including cleaning up debris and materials generated by the work. Contractor is not responsible for damage to flooring, drywall, or finishes that is reasonably necessary to access concealed wiring or electrical components, unless such damage results from Contractor’s negligence.

9. Photo & Documentation Rights

Contractor’s Right to Document

Electric All Pro LLC routinely photographs and video-records electrical work before, during, and after each job using still photography, GoPro action cameras, and smart recording glasses. Recording is limited to the Contractor’s work area. Purposes include:

• Quality control: To verify code compliance and workmanship standards
• Warranty documentation: To record the condition of work at completion
• Dispute resolution: To provide photographic evidence of the work performed
• Portfolio and marketing: To showcase completed projects on our website, social media, Google Business Profile, and other marketing materials

Client Privacy

All photos used for marketing purposes will show only the electrical work performed. Electric All Pro LLC will not include Client’s name, street address, or any personally identifiable information in publicly displayed photos without Client’s explicit written consent. Photos may reference the general city or neighborhood (e.g., “Panel upgrade in North Raleigh, NC”).

Opt-Out

If Client does not wish for job photos to be used in marketing materials, Client must notify Contractor in writing before or at the time of the service appointment. Quality control and warranty documentation photos will still be taken regardless of opt-out status.

Video Recording — Work Area Only

Electric All Pro LLC technicians use wearable and mounted video recording equipment — including smart recording glasses and GoPro action cameras — during service appointments. This equipment is used exclusively to document the Contractor’s own work within the designated work area (electrical panels, wiring, outlets, fixtures, conduit, and associated equipment).

Scope of Recording

Cameras are directed at the electrical work being performed and are not used to record living areas, bedrooms, bathrooms, personal belongings, or other areas of the home outside the immediate work zone. Contractor will not intentionally record Client, Client’s family members, guests, or personal property unrelated to the electrical work.

Audio Recording

Recording equipment may capture ambient audio within the work area, including conversations that occur in Contractor’s presence during the job. Under North Carolina law (N.C. Gen. Stat. § 15A-287), North Carolina is a one-party consent state — meaning Contractor, as a participant in any conversation occurring at the job site, may legally record that conversation. By accepting this Agreement, Client acknowledges this practice and consents to incidental audio capture within the work area.

Contractor will not intentionally record private conversations between Client and third parties that occur outside the work area or outside Contractor’s presence.

Notice When Entering Private Rooms

When the work area is located within a private room — such as a bedroom, bathroom, or closet — Contractor will verbally notify Client before entering with recording equipment active. Client may request that recording equipment be paused during access to such areas. Contractor will comply with reasonable requests to pause recording, provided it does not compromise safety documentation or warranty records for the work performed.

Homeowner’s Recording Devices

Client may have existing security cameras, smart doorbells, or other recording devices on their property. Contractor acknowledges that Client’s recording devices may capture Contractor’s work and presence on the property. This is acceptable. However, Client is also subject to North Carolina’s one-party consent law — recording audio conversations between Contractor’s technicians and helpers without a party’s consent may constitute a violation of N.C. Gen. Stat. § 15A-287.

Retention & Security

Job recordings are stored securely and used only for the purposes described in this section. Recordings are retained for a minimum of 12 months following job completion for warranty and dispute resolution purposes. Recordings will not be shared with third parties except as required by law or legal proceedings.

10. Extra Work & Change Orders

Any work requested by Client that falls outside the original scope of Services described in the estimate constitutes Extra Work. All Extra Work must be authorized by Client before Contractor begins. Contractor will provide a written or verbal estimate for Extra Work when possible.

Payment for Extra Work is due the same day the work is completed unless otherwise agreed in writing. Client is responsible for providing any third-party materials or products they wish Contractor to install. At Contractor’s discretion, Contractor will make reasonable efforts to incorporate Client-supplied materials, provided they meet applicable code requirements.

11. Cancellations & Rescheduling

Client Cancellation or Rescheduling

Client may cancel or reschedule a scheduled appointment with at least 48 hours’ advance notice. Cancellations with less than 48 hours’ notice will incur a cancellation fee of $88. This fee covers Contractor’s scheduling costs and reserved time.

Providing notice does not relieve Client of any outstanding payment obligations for work already completed. Contractor is not obligated to refund any amounts previously paid.

Contractor Cancellation or Rescheduling

In the event Contractor cannot fulfill a scheduled appointment, Contractor will provide Client with as much advance notice as possible and will make reasonable efforts to reschedule at the earliest available time. If Contractor cancels prior to any work beginning, no payment is due for the cancelled appointment.

12. No-Shows

If Contractor arrives at the scheduled job site and is unable to perform Services due to circumstances within Client’s control — including but not limited to: Client’s failure to be present, failure to provide access to the work area, failure to have required permits or materials available, or failure of Client’s property to meet conditions described in the estimate — Contractor may, at its sole discretion, charge a no-show fee of $88 and reschedule the appointment. Any outstanding balance will become immediately due and payable.

13. Liens

If payment is not received within 7 calendar days of service completion, Contractor reserves the right to file a mechanic’s lien on the property where Services were performed, pursuant to N.C. Gen. Stat. § 44A-7 et seq. In addition to the outstanding balance and accrued late fees, Client will be responsible for a lien filing fee of $100. Client will also be responsible for any reasonable attorney’s fees incurred by Contractor in collecting the outstanding amount.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Contractor’s total liability to Client for any claim arising out of or related to this Agreement or the Services provided shall not exceed the total amount paid by Client to Contractor under this Agreement. In no event shall Contractor be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits or business interruption, even if Contractor has been advised of the possibility of such damages.

15. Indemnification

Client agrees to indemnify, defend, and hold harmless Electric All Pro LLC and its employees, agents, and subcontractors from and against any claims, damages, losses, and expenses (including reasonable attorney’s fees) arising out of or relating to: (a) Client’s breach of this Agreement; (b) Client’s negligence or willful misconduct; or (c) pre-existing conditions at the property not disclosed to Contractor prior to commencement of Services.

16. Confidentiality

Electric All Pro LLC respects the privacy of every client. We will not share your personal information, property address, or project details with third parties except as required to perform the Services (such as permit applications with Wake County or Raleigh building departments) or as required by law.

We do not sell client information. Contact details collected during booking or service are used solely to schedule, confirm, and follow up on your electrical service. For full details on how we handle your data, see our Privacy Policy.

17. Independent Contractor

Electric All Pro LLC and any subcontractors it engages are independent contractors, not employees, partners, or agents of Client. Contractor has the sole right to control and direct the means, manner, and method by which Services are performed. Client is not responsible for paying benefits, workers’ compensation, unemployment insurance, or payroll taxes for Contractor or Contractor’s employees.

18. Non-Disparagement

Both parties agree not to make public statements that are false, defamatory, or materially harmful to the reputation or business of the other party. This provision does not restrict either party from providing honest reviews or feedback through legitimate channels.

19. Force Majeure

Neither party shall be liable for delays or failure to perform due to causes beyond their reasonable control, including acts of God, natural disasters, fires, floods, earthquakes, severe weather, war, government actions, or utility outages. The affected party will notify the other as soon as practicable and will resume performance as soon as conditions allow.

20. Governing Law & Disputes

This Agreement is governed by the laws of the State of North Carolina. Any dispute arising from this Agreement shall first be addressed through good-faith negotiation between the parties. If negotiation fails, the parties agree to attempt mediation before pursuing litigation. Any legal action shall be brought in the appropriate courts of Wake County, North Carolina.

21. General Provisions

Severability

If any provision of this Agreement is found to be unenforceable, the remaining provisions remain in full force and effect.

Amendments

This Agreement may only be amended by written agreement signed by both parties.

Entire Agreement

This Agreement, together with any associated estimate or invoice, constitutes the entire agreement between the parties and supersedes all prior discussions or agreements relating to the Services.

Waiver

Failure by either party to enforce any provision of this Agreement shall not constitute a waiver of that party’s right to enforce such provision in the future.

22. Agreement Acceptance

How You Accept This Agreement

Client accepts and agrees to the terms of this Agreement through any of the following actions:

• QuickBooks Estimate Acceptance: Clicking the “Accept” button on any estimate sent by Electric All Pro LLC through QuickBooks constitutes Client’s agreement to this Agreement and the terms of the estimate
• Booking Calendar Checkbox: Checking the “I agree to the Service Agreement” checkbox when scheduling through our online booking calendar
• Verbal Authorization: Verbally authorizing Contractor to begin work after being informed that work is governed by this Agreement
• Conduct: Allowing Contractor to commence Services on your property after having been provided access to this Agreement

Clickwrap Acknowledgment

Electronic acceptance through QuickBooks or our booking system constitutes a legally binding electronic signature under the Electronic Signatures in Global and National Commerce Act (E-SIGN Act, 15 U.S.C. § 7001 et seq.) and the North Carolina Electronic Commerce Act (N.C. Gen. Stat. § 66-311 et seq.). Electronic acceptance is equivalent in legal effect to a handwritten signature.

Agreement Version

The version of this Agreement in effect at the time Client accepts an estimate or books a service governs that engagement. The current version is always available on this page. Contractor will notify Client of material changes by updating the “Last Updated” date and version number at the top of this page.

23. Contact

For questions about this Agreement, contact:

Electric All Pro LLC
5404 Cumberland Plain Dr, Raleigh, NC 27616
Phone: (919) 670-4005
Email: info@electricallpro.com
NC Electrical Contractor License: L.32531

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